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Riipen Networks Inc.

Client Success Advocate

Client Success – Vancouver, British Columbia
Department Client Success
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $38K-$50K base + commission

As a Client Advocate, you will be working with Riipen’s post-sales team. Your passion for delivering exceptional customer support will contribute to our rapidly growing experiential learning marketplace - helping students throughout North America connect with some of the world’s most exciting companies. In this role, you will oversee a portfolio of diverse organizations (start-ups, SME’s, non-profits etc.) and be responsible for on-boarding their team to the Riipen platform. You will help our clients brainstorm, create, and connect to the right experiential learning opportunities.

You will build relationships with our customers through phone calls, virtual demos, email and LinkedIn. You will work with our industry partners to identify their goals and educate them on what types of experiential learning opportunities could add value to their businesses. You will proactively help our industry partners learn to use the Riipen platform and will make regular recommendations for project opportunities that align with their goals and initiatives. Additionally, you will work with various teams at Riipen to solve our customers’ pain points and deliver solutions to drive results.

Responsibilities….

  • Build strong relationships with all industry clients, and assist with platform training and project ideation and design;

  • Maintain frequent communication with industry clients and proactively make project recommendations to drive success and create real meaningful opportunities for students;

  • Coordinate with other members of Client Success Team and Industry Sales to support industry clients;

  • Ensure the health of accounts at the individual user level with the goal of growing accounts (expanding into new departments within the organization);

  • Conduct and assist in the creation of training sessions and onboarding for new industry client users (this includes platform demos);

  • Coordinate with industry clients to develop internal roll-out and adoption plans to meet the desired goals and objectives of their organization;

  • Proactively track renewal dates and contract renewals; ensure on-time renewal and retention; identify opportunities for license upgrades and referrals;

  • Coordinate with Product Team (Tech) to relay industry clients’ priorities and inform the product roadmap

  • Work closely with clients to ensure services delivered exceed expectations  and to address any areas of improvement;

  • Educate clients on the benefits of experiential learning

Great candidates will…

  • Have an entrepreneurial spirit and enjoy working in a fast-paced, start-up environment.
  • Have the ability to consistently deliver exceptional results on demanding timelines
  • Be comfortable prioritizing and executing tasks in a fast-paced environment
  • Demonstrate strong written & verbal communication skills; speak and write clearly and professionally
  • Inspire our customers to get excited about working with Riipen
  • Proactively identify opportunities to drive customer value and implement relevant cross/up-sell and/or churn prevention techniques
  • Learn quickly through strong listening skills
  • Demonstrate critical thinking and an eye for detail
  • Possess strong problem-solving, organizational, and analytical skills
  • Be friendly, smart, and easy to work with
  • Connect personally and professionally with our company values;

Bonus Points….

  • Experience with HubSpot, G-Suite for Business
  • Experience executing product demonstrations
  • Knowledge of or experience with project-based experiential learning
  • Inside Sales (Upsell / Cross-Selling) experience
  • Fluent in French

About Riipen…

Riipen’s mission is to eliminate graduate underemployment by reducing the skills-gap for those about to enter the workforce. We have built a marketplace platform where organizations of all sizes can connect with educators to collaborate with university and college students on short-term projects and competitions.

Our platform allows all parties in the ecosystem to co-create, manage, and assess authentic experiential learning opportunities, at scale. These opportunities can be embedded directly into course curriculum through in-class assignments or can take place outside of the classroom, through competitions and challenges. Riipen is the leading technology platform in North America for any institution looking to provide micro-experiential learning. At present our marketplace includes 140+ academic institutions, 10,000 companies, and 25,000 students.

Highlights…

  • Raised over $2.8MM in seed funding and over $1.2MM in Government Funding

  • Over 25,000 student experiences generated in the past 3 years

  • Active on over 150 post-secondary campuses across North America

  • 10,000+ Industry Partner Community

  • 300% annual recurring revenue growth

  • Rapidly expanding user base in North America and Overseas

  • As featured in; “The Disruptors With Bruce Croxon from Dragon’s Den” - BNN, “Bold Bets for our Country” - Deloitte Canada, Global News, Globe and Mail, Financial Times, BetaKit, DaliyHive Vancouver, Huffington Post, BCBusiness

  • Some of our recent awards include; “Best Technology” - 48 Hours in the Hub Boston 2018, 3x “Ready to Rocket List” - Rocket Builders, 3x “Top Ten Finalist” - New Ventures BC, “Top Canadian Venture” - Social Capital Conference 2016 San Francisco, “Top 15 Canadian Startup” - Metabride 2017 Kelowna, “Spirit of BC Award” - BC Technology Impact Awards

What we offer:

  • Great work environment - great people, great social impact

  • Great (easy to get to) central location in Vancouver and/or Toronto

  • Extended health and dental benefits

  • 4-Week Vacation

  • Tuition Subsidy

  • Employee Stock Option Plan

  • Remote/travel working opportunities

Riipen is also hiring for the following roles immediately:

  • Business Development Representative

  • Industry Client Advocate

  • Academic client Advocate

Riipen is an inclusive employer, we welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must be legally able to work in Canada.

We thank everyone for their application, only those who are selected for an interview will be contacted.  

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Apply for this Job
  • Location
    Vancouver, British Columbia
  • Department
    Client Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $38K-$50K base + commission
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